We are very pleased to welcome you to the Bay Centre. Due to differing hours by select retailers, please confirm operating hours directly with shops, services, and eateries prior to visiting. You can find individual contact information for our retailers on our directory page. For general questions about the Bay Centre, click the button below.

Contact Us

2026 Holidays

Remembrance Day
November 11th, 2026:
12:00 pm - 5:00 pm

GETTING TO THE BAY CENTRE

The Bay Centre is centrally located in the centre of Downtown Victoria’s Shopping and Business district. Conveniently located at 1150 Douglas Street; the corner of Douglas and Fort Streets. Covering one full city block, The Bay Centre has four main entrances at Douglas Street, Fort Street, View Street and Government Street. We are easily accessible for pedestrian, cyclists, transit customers, and wheelchair/scooter guests.

BY CAR

From Patricia Bay Hwy or Trans-Canada Hwy:

  • Head south on Patricia Bay Hwy/Blanshard Street/BC-17 or Douglas Street/Island
  •  Hwy/Trans-Canada Hwy/BC-1 towards Yates Street
  • Turn right onto Yates Street
  • Turn left onto Broad Street
  • Turn right onto View Street
  • The Bay Centre underground parkade will be on your left
BY TRANSIT

Public transit is one of the easiest ways to travel to and from downtown Victoria. Most of BC Transit’s bus routes stop in front of the Bay Centre or pass within a few blocks of the Centre, making this transportation option both affordable and convenient. Take a look at the BC Transit’s website for current info on routes and scheduling.

BY BICYCLE

Cycling trips account for almost 10% of all daily work trips in the City of Victoria – the highest bicycle mode share of any major City in Canada and among highest rates of bicycle use in North America. The Bay Centre offers anchored bike racks in our well-lit enclosed parkade that are patrolled by uniformed security, offering a secure locking station. Bike racks can also be found at the Bay Centre’s View Street entrance.

Secure bike cage parking with change room facilities are also available for $30/monthly. Please call 250 952-5680 for details.

BY AIR

The Bay Centre is steps away from regular float plane and helicopter service from Vancouver and Seattle. The Centre is only a 30-minute drive from Victoria International Airport (YYJ) .

Click here to plan your trip.

BY SEA

The Bay Centre is steps away from the Victoria Clipper and Coho Victoria terminals servicing Port Angeles and Seattle. In addition, the Centre is only a 30-minute drive from BC Ferries’ Swartz Bay terminal.

Click here to plan your trip.

INFORMATION

Guest Services

We welcome you to come by and visit the Guest Services desk on the lower level, next to the escalators.

Learn More >

Parking

No matter what your mode of transportation, we have you covered in our underground parkade!

Learn More >