Question 1

HOW DO I CLAIM AN ITEM THAT I HAD LOST BUT WAS TURNED IN?

Accepted Answer

If you have been contacted that your item has been found, you will be given instructions on how you can pick up your item from the Bay Centre during shopping centre opening hours. If you had previously been in touch with the Bay Centre to confirm your item is there, please bring the ID number of the item ready to expedite the pick-up. Photo ID is required for all pick-ups. When picking up an item you will be asked to present your ID, and note your name and a piece of contact information (either phone number or e-mail address), as well as sign for the item before it will be released.

Question 2

HOW LONG ARE FOUND ITEMS HELD FOR?

Accepted Answer

Items are held for a maximum of 30 days from when item is turned in. Items that are not held for that timeframe include:  Wallets, cell phones, or items of high value are transferred to the Victoria Police Department. Passports are transferred to Service Canada. Greater Victoria Public Library books are returned to the library. Sanitary or health hazards (soiled clothing, perishable food, etc.)

Question 3

WHAT HAPPENS IF NOBODY CLAIMS A FOUND ITEM?

Accepted Answer

All unclaimed items are recycled, donated or destroyed. The Bay Centre does not profit in any way from unclaimed items.

Question 4

WHAT IF I CAN'T PICK-UP MY ITEM DURING THE BAY CENTRE’S OPENING HOURS OR WITHIN THE STORAGE TIMELINES?

Accepted Answer

Once you have been contacted about a lost or found item you must pick up the item within 14 days during Bay Centre operating hours. Due to the high volume of items collected, items cannot be stored for longer that 14 days after you have received confirmation that your item has been found at the shopping centre.

Question 5

CAN I ASK A FRIEND TO PICK UP AN ITEM FOR ME?

Accepted Answer

Lost & Found strives to ensure that the proper owner is the one receiving their item(s). In the event the rightful owner is not able to pick the item up in person, a third party is permitted to pick up the item on the owner’s behalf under certain circumstances:  The owner must inform the Lost & Found office in advance of this request via e-mail, and have been provided the ID number of the specific item in question. The third party individual who is identified by the owner as authorized to pick the item up on their behalf must bring a copy of the confirmation provided to the owner by the Lost & Found office that has been signed by the owner.

Question 6

WHAT ITEMS ARE NOT ACCEPTED AT THE LOST AND FOUND?

Accepted Answer

Items not accepted at the Lost & Found include but not limited to:  Personal hygiene items such as towels, toiletries, grooming items, ear buds, etc. Food, food containers, water bottles, medications, prescription drugs, perishable items, and items deemed unhygienic Any items that pose an immediate risk, controlled by law or illegal such as: flammable items, weapons, alcohol, drugs, etc.

LOST & FOUND

Contact Information

Item Information

Bay Centre Shopping Centre

Let's Connect