COVID-19: Precautionary measures we're taking & changes in operating hours. Learn more.
guest services
Located on the lower level of the shopping centre
P 250 952-5690
Administration Office
2-1150 Douglas Street
Victoria, BC V8W 3M9
P 250 952-5690
security
If your inquiry is an emergency please contact The Bay Centre's 24-hour Security team at 250 388-7803
It is rewarding to work in the heart of the business district where I am part of a diverse community of stakeholders who contribute together to build a stronger downtown.
darlene hollstein
General Manager
P 250 952-5699
The variety of people and challenges I encounter in my day... It keeps me interested, it keeps me sharp and best of all it keeps me coming back.
Kevin Delorme
Operations Manager
P 250 952-5685
Preparedness is the key to safety and security.
Jeff Turner
Security & Life Safety Manager
P 250 952-5696
Discovering and sharing the Centre’s best kept secrets, like enjoying the sun streaming though the galleria roof early in the mornings in centre court.
Adrienne lockstead
Marketing Director
P 250 952-5687
Every season the building’s architecture shines, from the frozen Fort Street fountain on a snowy day, to the sun streaming on the food court patio in the summer.
Chris Jiggins
Operations Supervisor
P 250 952-5695
Working in the centre of the downtown shopping district makes for the best lunch hour breaks.
Bethany Crowther
Accounts Administrator
P 250 952-5686
Hearing the chimes of the iconic clock makes me think of old world Victoria and what it may have been like.
Cheryl Scramstad
Admin Assistant
P 250 952-5688
Growing relationships with our guests makes
me feel like I am making an impact.
Emma Manfredi
Operations/Marketing Assistant
P 250 952-5680
Delivering a guest experience that is above and beyond their expectations is what it is all about.
Mariel Belmont
Guest Services Lead
P 250 952-5690 ext. 4
